Guest information A - Z

Please contact our staff.

Is located in every room and you can use it individually. Please push the blue button for on/off. To adjust the temperature, please use the buttons with the arrows up and down. Please keep the window closed while the air conditioning is on.

You can reach the airport with a comfortable shuttle-bus provided by Lufthansa which leaves from outside of the main train station (Hauptbahnhof), every 20 min. between 5.15 a.m. to 7.55 p.m., every day. Or you can take the S8 + S1 suburban train directly to the Airport which runs every 20 min. from 3.15 a.m. until 11.52 a.m. It also takes 45 min.
The price is approximately EUR 11,- per person (one way).

Your bed is already equipped with a hypo allergenic indoor furnishing cushion, pillow and mattress. Quarterly all rooms have to undergo special disinfections and allergic-treatments.

Ask our employees for Munich city maps.

For baby cots and other facilities, please contact us before your arrival.

Our staff arranges transport and storage of your baggage. 

You may change your money at the traveller bank at central station (Hauptbahnhof). Open daily from 8.00a.m. until 7.00 p.m.

At the lobby. A place to unwind; open daily from 5.00 p.m. to 1.00 a.m.

Will be brought to your room. Please contact our staff.

Please use our drink and snack machine on the 3rd floor. For further drinks please call the front desk.

An additional wool blanket is located in the closet.

The buffet breakfast is offered daily from 6.30 a.m. to 10.30 a.m., Saturdays, Sundays and public-holidays from 7.00 a.m. to 11.30 a.m.

Parking is available at the parking lot next to the hotel. Parking charges can be paid at the machine at the exit of car park.

At the main central station you will find several car rental companies. Please contact the front desk for further information.

Can be deposited in your room-safe. Please use the safe as the hotel can not be hold liable if unsecured valuables should disappear.

As we would like to refrain from burdening the environment with unnecessary use of laundry detergents, towels and your bed linen are not changed daily. Would you like to have your towels changed, throw it on the floor or in the tub. Would you like to have your sheets changed every day, give this information to the room maid or our staff.

Check-out time is 11 a.m. (noon) and Check-in time is 3.00 p.m.

Ask our staff about recommendations and information.

This is a complimentary service. Please find the instructions next to the coffee maker at the coffee box.

Ask our staff about Information.

If you wish to send parcels or documents with a fast delivery service, please contact our staff.

We accept all major credit cards: Visa, MasterCard or American Express or Diners Club.


Additional cushions or another kind of cushion, pillow or blanket will be brought to your room upon request. Please contact our staff.

230 V / 50Hz cycles at all outlets. Please contact us if you require an adapter.

Due to fire security reasons it is not allowed to use any electrical heating appliances (for example kettle).

Our E-Mail address:

There are many different tours. Please ask our employees for more details.

Shell gas station Nymphenburger Str. 57

We will gladly assist you to get flower arrangements. Please contact our staff.

Located in your bathroom.

Our homepage is:

Please use the ice cube machine on the third floor or ask the bartender.

On the third floor across the elevator we have an ironing room where you can iron your clothes yourself for free.

Garments needed on the same day must be handed in by 9.00 a.m. Laundry/dry cleaning services are not available on Saturday and Sunday or public holidays. Monday – Friday: 7.00 a.m. until 6.00 p.m.

Regular Service:
Received before 9.00 a.m., returned before 6.00 p.m.
Received after 9.00 a.m., returned before 6.00 p.m. on the following day.

Our automatic Telephone system enables you to dial locally and worldwide. Please dial “0” to get an outside line  and then dial the desired number. Please contact the front desk for any further questions. Should you be expecting a call please note our telephone number +49 (0) 89 551870.

All public areas and all 85 rooms are non-smoking areas. An additional fee will be charged for special cleaning if you smoke in your room.

Pets are allowed on request. Please contact us in advance.

Would you like to have an additional pillow (spelt pillow, allergy sufferer’s pillow, neck support pillow, bolster, feather pillow or a small pillow), please ask our employees.

The socket in the bathroom is for razors only. Standard sockets (230 V/ AC) are located in your room.

Check-in and check-out works via our terminals in the hotel lobby. In case of problems, our ground floor manager will be happy to assist you. In addition, our staff is available for you by phone around the clock.

Please ask our staff for any recommendations.

For information about room service, please contact our staff.

Please keep your valuables in the safe which is located in the closet of your room. There is no charge for this service. Kindly make use of these facilities as the hotel will not be liable for valuables left otherwise in the room. The safe has a separate power plug 230V / 50Hz.

Located in your closet.

The subway station “Hauptbahnhof” is located in the main train building complex of the train station.
For subway network maps and more information, please ask our employees.

All services are subject to VAT, which is included.

Flat screen is available in every room with daily local broadcasting satellite programmes. Please consult your TV-Video guide for detailed information.

For personal toiletries (for example: toothbrush & paste / razor & razor gel / hair comb / nail file) please contact us.

Forgotten? No problem – you can borrow one at the lobby.

Voltage in the hotel is 230 V. Shaving outlet is available in the bathroom. Please do not plug in devices into the wall outlets which cannot support 230V input.

In all public areas and all rooms you have access to Wi-Fi. Please contact our staff for access.